Seller of Travel Reg. My next step was going to be to drive back down to HHI with my husband and do it in person but everything I have read on this site does not recommend doing that. All content should be genuine and unique to the guest. Need to find a different location? Some systems only allow USPS. It may not display this or other websites correctly. And while we were waiting for our "guide", we saw several retirement-age couples fill out the paperwork to purchase. He seemed very nice and personable at first. Some restrictions apply. Congrats on finding TUG. Of course, this was not mentioned. My dad had this happen and he called them and said he was not paying anothe dime. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. This offer only applies to new reservations. This business is not a member of Business Consumer Alliance. Salary information comes from 9 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Like a free stay and Hilton money? Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. We grabbed our stuff and got the heck out of there. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. We want you to share your story, with both the good and the not-so-good. So why do people still buy timeshares? Please be wary when you go on this tour. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. We retained I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. incorrect. To use our mobile site, please enable JavaScript. Each unit is professionally decorated and refurbished every year. I just feel so bad for all of the people that get swindled by vultures like these. BBB Business Profiles generally cover a three-year reporting period. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. Our records indicate the company failed to respond to the one complaint brought to its attention. After I selected the # from the automated message, the phone just rang and rang and eventually the call would drop. | Bought 2000 points for a "gold crown" 3-bedroom condo ($850 down). This fact does not disparage the company in any way. Login. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. I would also send a copy via USPS certified mail with tracking today. He wouldn't take that. Amount in Dispute: $1,500.00 Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware. All-Inclusive resorts may charge a mandatory all-inclusive fee. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. Share. Palmera Vacation Club has been in contact with Ms. ***** File No. and I fell for it. The savings and perks are clear. Need to file a complaint? Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Read employee reviews and ratings on Glassdoor to decide if Palmera Vacation Club is right for you. The travel prices the salesman $291.18/mo Est. Taxes, additional fees and charges may apply. legally cancel the contract. Points 3,000 . The overall rating of the company is 2.0 and consumers are mostly dissatisfied. World renowned for it's golf and tennis, Hilton Head also offers a variety of water sports, miles of bike . ST-36515. We tried to fight it at that time, but we had signed a contractual agreement. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). Palmera Vacation Club Members Association, Inc. purchase it back from us. We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? Reviews are most valuable when they are original and unbiased. I am also going public and slamming Hilton Head with their presents and how they lure vacationers in for a so call deal of a life time offering free $100 and $200 Visa cards just to hear their spill, at least that what we were offered while on Vacation there. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Barcelo bought out Occidental right . Does anyone else have experience with this and any advice? This is the version of our website addressed to speakers of English in the United States. They were looking for Maintenance fees. Dont Miss: Hicv Vacation Package Kissimmee Fl. So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? Seller of Travel Reg. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. Vacation Club. B. brenda123129 of FARMINGTON, US. The room was filled with small desks and chairs each filled with potential buyers and their salesmen. We were told they no longer sell that Thank you! Theyre also applicable regardless of the comments tone. Location. the 2 timeshares we were trading in would be sold and that we After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. What is Palmera Vacation Club's Instagram? Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Proudly SupportsTimeshare.com. The latest complaint timeshare fraud was resolved on Aug 04, 2017. BBB Business Profiles may not be reproduced for sales or promotional purposes. My biggest fear is the financing paperwork I signed. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone whos stayed at the property? I would urge anyone experiencing problems to write to the local paper (ISLAND PACKET) with a letter to the editor. Please let me know what happened or who to contact. Promotional discounts and offers may not apply to all properties. Hawaii TAT Broker ID #TA-023-193-6000-01. He wanted to sell it, and in the process, we wanted to buy our own t. s. there. Can any body help me? Connect with Palmera Vacation Club via Facebook at, Follow Palmera Vacation Club on Twitter at, Like, share & subscribe to Palmera Vacation Club on YouTube at. Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. I just want out. Please dont include personal, political, ethical, or religious commentary. He also danced around answering a lot of questions. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . They also verbally guaranteed us that At this point I just wanted to get my money back and get out of there. Category Timeshares & Vacation Clubs. He was not up front at all. true. How do I get out of this? Don't have an account? Long gone are the days of owners traveling to the same resort, in the same unit, at the same time every year. There are no exact matches available. They promised it would be sold in 3. I could go on and on about the exchanges we had afterwards as he quickly became hostile and berating but what's the point? The first was several years ago when Coral Sands (now Coral Resorts) was run by Reba Management Company. Also, remember that when first moving in, you will need to account for at least a deposit and first months rent. They just came to our room. They sat us down with our salesman in a large room. Is this your company? We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. Complaint Resolution Index (CRI) Explained. Desired outcome: No response. We asked plenty of questions, figuring 4 heads were . Desired outcome: The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. Where can I get more information about the class action lawsuit. Bottom line: Palmera VC is a scam. Usage Type Annual . Sounds like your bases are covered. RCI, LLC. The BBB has this "company" graded an F with a multitude of unresolved complaints. 46 inquiries Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. I am respectfully asking for a rapid response. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. The trading power we were supposed to have with RCI was File Complaint Must call to book. Useful. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Palmera Vacation Club contacts (added by reviewer) Phone number +1 888 887 2563 Address 33 Office Park Road, Suite 219, South Carolina United States Website palmeravacationclub.com Category Timeshares & Vacation Clubs View full information Most discussed complaints timeshare fraud 2 (opinions to this review) Palmera Vacation Club alternatives In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. World renowned for its golf and tennis, Hilton Head also offers a variety of water sports, miles of bike paths, wonderful restaurants and great shopping. Websites:There are no additional web sites. Also Check: Free Vacations For Cancer Patients. Interested in Palmera Vacation Club? This sounded good to me as my current time share only gave me one week and a one bedroom. Plan your next journey with RCI Cruise and leave port with the lowest fares, an exclusive up to $1,500 to spend on board, and more deals. Recent Reviews Read full review of Palmera Vacation Club. We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company. What is Palmera Vacation Club's Facebook? Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. The travel prices the salesman I called in late November and was told that my dates were not open to call again in January. In fact, about 85% of timeshare owners love their brand or resort. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. VSI the company that supposedly sells your previous timeshare is also irreputable. I work very hard, intelligent, level headed, Senior Project Manager for the State of SC. Travel benefits are administered by third party providers under contract with RCI, LLC. File a complaint. What is the cost??? Is this Your Business? Should I contact the finance company as well to let them know we have canceled the contract? I submitted a certified letter to the company with no response. When you buy a timeshare, its an investment in your family and quality of vacations. These vacations are limited. Learn how the rating is calculated 1 complaint. We told him flat-out during the tour that we are not interested. Palmera Vacation Club is rated with a C rating from Business Consumer Alliance as of 2/18/2023. Check out Palmera Vacation Club's Instagram pictures and videos at, P.O. By the time our account became active, we discovered the points we purchased were not enough to reserve a 3 bedroom unit for any of the weeks. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? This is not the first time that we have had issues with getting people to respond, Desired outcome: Hopefully the refund will post in a couple days! Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. This is a multi-location business. Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. No. We bought 3,000 points for around $13K. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Already have an account? Our records indicate the company failed to respond to the one complaint brought to its attention. Our credit is being held hostage by Palmera Time Share. On their websites, both businesses proclaim the best deals on vacations. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. You May Like: Disney Vacation Club Rentals Grand Californian. Re: Palmera Vacation Club 5 years ago Save Just went through a similar situation as you. Thats just false for anything thats not outright property ownership. Write reviews, ask and respond to questions, I was in Hilton Head last Christmas trying to relax and recover from cancer surgery. After reading the contract, I did not feel comfortable. Hawaii TAT Broker ID #TA-023-193-6000-01 Check the spelling of your query. Re: Palmera Vacation Club Like all the other complaints prior to me. membership takes 45 days to activate, 15 days after you can According to ARDA, the American Resort Development Association, the average cost of a timeshare in 2019 is $21,445. Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. Consider how much of your income goes towards bills and what you have left over at the end of each month. All prices are based in U.S. dollars (USD). Called better business and state of SC. My decision to purchased was based on lies. Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. Read your contract for rescission and follow those directions exactly as stated. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. Recommended Reading: Best Places To Invest In Vacation Rental Property. Already have an account? I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. He asked a lot of questions about our lifestyle and vacation preferences and we had good conversation. Were prepared to leave until our salesperson (professional liar) told us that they would buy our timeshare and that the $16k could be used to buy a membership at Palmera. It was basically, sorry sucker attitude. 1 complaints for Palmera Vacation Club. Now I'm getting $128.21 monthly auto drafted and also had to pay $1000+ RCI maintenance fees for 2021. Submit a complaint and get your issue resolved. With top brands in the industry like Disney Vacation Club, , Hyatt, Hilton, and more, owners have more flexibility and options than ever before. He purchased from previous individual owner 10 years ago. After checking in we were paired up with the salesman. We bought 3,000 points for around $13K. May 2020: Traded 2 RCI timeshares + paid $9K for "Palmera points". ST-26552. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. My husband and I are both smart people and we feel so foolish that we jumped into this. My wife and I were ready to walk out of the sales presentation until they said they would sell our old time shareIt would just take time. as it is a completely free way to help other owners find TUG on the internet! This would leave me with only the maintenance fee to pay. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. I have already paid $2655 plus $846. Desired outcome: However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. She gets rude too and tells us she guesses we just like to waste all of our money. I've left messages and emails for Joe P. & Sheldon Stanhope, none of which have been returned and they are never available. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. At least I can dispute the credit card charges. Contributions should be travel related. Do we have any recourse to either go back to original rules when we joined or get out of contract? This is the version of our website addressed to speakers of English in the United States. The most helpful contributions are detailed and help others make better decisions. Type in the email address you registered with. A timeshare is also a guarantee to vacation every year, and you pay up-front for a lifetime of travel. Someone's going to jail and it isn't me. Cancel.We want out of Palmera. I am still suffering with cancer issues and cannot pay my medical bills. They never answer our calls I but 5000.points and paid $2000. The trading power we were supposed to have with RCI was incorrect. Offers void where prohibited by law. Must call to book. Palmera Vacation Club reviews & complaints. They lied about what the points would get us. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. Who do I contact??? We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. Login to participate on the website. Sign up for free now, Sign up for free to participate on the website. Perhaps, the finest resort community along the Atlantic Coastline. People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. And we prefer to vacation by ourselves instead of as a group. Buyer Beware!!!! International Association of Better Business Bureaus. I've had my bank account since 1975 and want to keep it. He then continues to berate our decision to cancel and even made some jabs about where we are from (Cleveland, Ohio). These vacations are limited. Villagroup time share resorts count with different recreational spots like pools, tennis courts, gym, spa & nearby golf course for you to enjoy and experience a relaxing vacation in a place where you can find from villas to condos, suites and penthouses, all for public in general there is no only members area. Not to mention, timeshare resale scams can target owners in need of relief. Offer void where prohibited by law. It's hard to believe Coral Resorts/Palmera Vacation Club is still able to pull off this scam on Hilton Head Island. Respect the privacy of others. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. This post has been removed at the author's request. It has been over 9 months. Click here to get notifications about new complaints of Palmera Vacation Club. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I am one of those seniors who purchased on the promise that they would sell current time share. At our age changing made sense if this transition occured. Our Palmera Vacation Club Resorts are the best of what Hilton Head Island has to offer. A timeshare is not what you may think it is. In reality, timeshares are not bad. Help please. This complaint was posted by a verified customer. *****. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Repeat this to yourself as often as is necessary. The Mitchells signed a one year contract with Vacation Inspirations at a price tag of more than $5,000. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. The Palmera membership also included a Quest Vacation Club membership. I got a call in January. At most timeshare presentations, a sales representative will show you approximately how much youll spend over your lifetime on travel. They have their own points system to be used within the resorts that are on Hilton Head. Read Also: Sailboat Vacations In The Caribbean. I want to close my bank account in hopes of getting away from these vultures. Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. Click here to explore the Palmera Portfolio. We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. Lets say you take a week-long vacation every year somewhere new. Your contribution should be yours. Everything you need for a luxurious relaxing vacation. I did this for over an hour. BBB is here to help. Some property-based clubs claim, or at least imply, that your membership is an investment. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Learn More. Save. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. One thing I have now witnesses and everything was recorded just last year before COVID 19. As a matter of policy, BBB does not endorse any product, service or business. You can call member services, leave messages and never get a call back. Contact them directly! The complaint has been investigated and resolved to the customers satisfaction. Login. Scam Clue 2: A promotion claiming youve won something. They provide families with lifelong memories and incredible vacations, which is why people buy timeshares. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Now, I'm having nightmarish thoughts that someone will refuse to accept the letter delivery, etc. You are using an out of date browser. Timeshares are meant to be a lifelong product, even to pass down to your children or grandchildren. Has that happened to anyone else? Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. All-Inclusive resorts may charge a mandatory all-inclusive fee. Theres a lot of noise out there. With the average cost of a timeshare, you will have already made up what you paid for and more! Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Resolution Sought When I booked out trip, it took a solid week to speak to a representative. This was enough to scare us away. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. product but we could spend more $ and upgrade. Creating memorable vacations for our members. I called the number they gave me three times to cancel the contract but no one answered. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered OMG!!! I even saw some stuff abour class action lawsuits. Nothing is free. He showed us the availability for the following year during the same week we purchased. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. 2023 RCI, LLC. Etc. Fla. Nov 15, 2016. I suspect this goes on all the time. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. Palmera Vacation Club. Login to participate on the website. No travel service of real value is ever free. Palmera Vacation Club is dedicated to putting our unsurpassed experience in one of the worlds most influential and desirable destinations at the service of our members. If I were you I'd get out of there as quick as you can. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. Must call to book. This was a hassle no doubt. We had a very similar situation happen to us - after years and years of successful timeshare ownership. When I had enough and gave him a few words back he said "we could either do this the easy way or the hard way". Book by 8/15 for travel through 12/15/22. Desired Settlement: cancellation of contract with no negative credit report filing. Palmera Vacation Club reviews first appeared on Complaints Board on Aug 4, 2017. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Somehow he was trying to make us believe that a $400 monthly payment (the loan), along with the annual fee, along with $179 to book a place was the same thing as when we pay out of pocket to go on a family vacation of 4. Thats another reason why people buy timeshares because the accommodations are comfortable, spacious, and luxurious! If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. Type in the email address you registered with. I called in late November and was told that my dates were not open to call again in January. We are complaining six months later because we are still being as to pay taxes and maintain fees at the two exchanged properties as well as fees at Palmera V C. So the bottom line is instead of reducing the number of properties, they were increased as well as cost. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-102137832', '');}, 'log_autolink_impression');car salesperson and I have bought cars, I know all of the tricks. No. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. I'm tired of the lies. We paid cash, so we don't have that leverage. Take a screenshot from the USPS and FedEx tracking that it arrived. Write reviews, ask and respond to questions, At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! I am thankful that the only financial information I gave was our credit card. My wife and I were invited down to Palmera Vacation Club on Hilton Island to review and listen to a presentation of different timeshares types of vacation programs being offered.
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