But I only paid today 1 September. Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? It's normally 2.50 per crossing for cars and either 3 or 6 for vans, buses and goods vehicles, depending on the number of axles - with the discount this drops to 2 for cars and 2.63 or 5.19 for other vehicles. Where is the harm, loss and damage? Get back to the methods of natureand pause. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. Looks like I will have to phone them. Id rather believe that it is the result of a form of beaurocratic thinking which is removed from the lives and the needs of the people. I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! but I was not able to pay on time the previous payment Thats right, THREE HUNDRED THOUSAND VEHICLES IN ONE MONTH! You sign up and it automatically pays the toll then sends you an invoice. You should contact the hire firm and get the number plate. Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. Fees may be payable depending on your final choice of financial product. Very confused only just received letter nearly 8 weeks after so how can the pcn cancellation work now or will it still apply. The crossing fee will be added to the Penalty Charge Notice. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. This is the first time that I have forgotten but Im worried I may of paid too late and a letter may already be on its way to me. After this I completely forgot about not paying, I have just remembered. I, too, did not have any idea of the changes. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 Keep proof of your payment even if it was late just in case they miss it and send out a penalty charge (which should still give the 14-day option in any case). Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. 1. I live in Ireland and hired a car from airport to travel to Kent. Have appealed but not holding out much hope. Find a quiet corner and scream very loudly we feel for you! Thanks. Hi Remember to set it when you book your parking with APH.com, 1. Anyone know who is in charge of this? EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! I didnt open an account just made a one-off payment. Its a bit sneaky, but last time I had a parking fine, I paid 5 for a trial to chat with an online solicitor called JustAnswer. I paid the Dart Charge 5 days after the midnight dateline, but one week before receiving the PCN. If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. Only to get ANOTHER PCN issued on 25th November, for her other crossing on the 3rd July almost 5 months later. where they asked me for a payment of the DART CHARGE Hi, I crossed the bridge at around 5pm on Monday 5th Oct. It is owned by a French company so everyone beware or simply drive round the other-side of the M25 where possible. What is the problem with changing address?? Can you please advise on what I should do? Iam from abroad. The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. Read on to find out what you need to know about a Dart penalty charge notice and whether you could get out of paying it. Its scandalous. Trademark No: UK00003340161. After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. Thanks. The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. we saw the big C and a time underneath but there was not signage saying anything about payment. I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? I have recorded the voice stating that the payment has been taken for the outstanding crossings. Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. Its never fun when you get any penalty charge, but knowing what to do could save you a ton of money. I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. I didnt send them any appeal as I was sure to pay the right charge We was on 3 week holiday and have seen info about fees on our way back. -yes 37.50 please. I checked where I was on that day & time : It was the Thames bridge at Dartford. As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. I did not receive the penalty charge notice. Im not (its my wifes) so could not agree. All to no avail. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. Hi, please can you tell me where the signs were located in July of last year? saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. While on holiday in France, I read that first time users of the crossing were being given 14 days to pay in view of the unsatisfactory arrangements for collecting payments (source http://www.bbc.co.uk/news/uk-england-30633955): (Didnt know as nobody showed me what they wrote in the system and I also did not signed any document confirming my address). But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. I think this is v unfair and I will put in a complaint. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. I now had to wait 56 days to receive their response. I am in the same boat. I am from Germany. Kind regards We tried to pay morning of 28th Feb for both crossings online but must have done it wrong as no payment taken. Im more angry with myself than anything else :(. Chiedo se possibile un rimborso e una risposta. Have you seen the section on this article covering a firm called Dartsave? Many drivers have also complained the system is heavily biased towards those with online access. Until the 31st of March 2016!!! Highways Agency statistics show reveal average journey times between 7am and 7pm have been cut by more than 9 minutes southbound, and more than 4 minutes northbound when comparing the first two weeks of December and the end of November. You could get a Dart Charge penalty charge notice for several reasons. The red C is not enough put up some signs, feels like a honeytrap to catch people. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. Hope you enjoyed your time here. I think I have been reasonable but at 2-3 per phone call the costs to me continue to build up, not to mention the distress I feel each time a new PCN arrives through my letter box. This is the cheapest way to pay, with registered cars costing 2 per crossing compared with the new price of 2.50 for those who pay in other ways.Set up a new pre-pay account here Change an existing Dart Tag account. MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. So, what happens if you do not pay a penalty charge notice (PCN) inside the 28 day grace period? Maybe you forgot to pay or deliberately didn't pay the toll. We have one in our family the car is obtained from special suppliers and when we went through it automatically picked this fact up on the Registration. No 14 day reminder; just a letter with the fine, dated April, which I found today! 11. I think this is grossly unfair. Apart from that, I believe from these notes that there should be 14 day grace period to pay the original fee but therte is no mention of this option on either demand. How will they collect the fees from foreign drivers. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? please advice. If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. And now Im getting penalty straight away? please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. When in France I had no internet access, no way to pay for the outward crossing. Sorry to hear that. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? Hoping that I can appeal this. In total, 37,751 penalty charge notices (PCNs) were challenged and 30,521 of those were accepted by Highways England. 10. There are no signs anywhere to say how much the charge is, and anyone who has never used the crossing before could easily miss the payment signs, which are vague in the extreme. I then was given a courtesy car. Paid Dart charge late and first notice of a fine is 105! Hit the i button and choose remind me at a location4. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. One benefit of. I am French. Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. There are six different types of Penalty Charge Notice, so make sure you know which one you've got before you go ahead. I subsequently attempted to use your website to determine whether you had used this money to take payment for the crossings, and discovered that is it not possible to do so. Thanks for commenting. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. I have not heard this policy is changing. The phone number provided is out of service. Instead we are now facing a 215 fine when we should have be exempted under the first offence rule. This'll halve if you pay it within 14 days, but increases to 105 if you don't pay. So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. The whole world out scam each other and the UK Government back it. I hope you found the information helpful and that it helps you decide what to do. What is the point of that???? Hope that helps. This starts from when the notice arrives. This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. When I reached my destination my hosts were unaware of a crossing charge. Most importantly, the amount will significantly increase to 70 (discounted to 35 if paid within 14 days). In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). They said the cant help otherwise. no invoice or payment confirmation. I am worried that the 2.50 I paid on Weds has not been credited to the correct crossing and I will still get a PCN now. Apparently it is, but you need to wait for the charge notice to be sent. Pay now and it should stop the penalty being sent out. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. First time ive ever been down that neck of the woods. Very poor signage and lack of information for those who are crossing for the first time. Make sure you swerve the fine with APH.com here. The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. He then said no you paid on the 8th of Feb for a crossing on the 1st of feb. when i advised this was incorrect he said that the fine is for non payment on the 1st of Feb. i advised quite clearly his letter stated the 8th of Feb and i had never recieved anything regarding the 1st Feb. When driving on the Dartford Crossing, cars are asked to pay 2.50 by midnight the following day. The Dartford Crossing charge is a fee for using the Dartford-Thurrock River Crossing, which includes the QEII Bridge and the tunnels, in Kent, England. this is very first time please help me thanks. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. It is set up for you to fail. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. Another dart at dart games to challenge dart charge penalty notice. I travelled from Brussels to Norwich. The government removed the toll booths to prevent bottlenecks from building up. I do not live near the bridge, do not need a credit. REASONS TO APPEAL A PARKING TICKET Local authorities and private parking operators rarely do anything right or by the book. And is there any chance to claim that I did not get the first original letter where I was able to pay only for crossing in 14 days ? The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. Why is not possible to provide an information panel and a direct payment point? Youll find information on how to appeal to the adjudicator in the rejection letter. , but my credit card has been debited. I am not in the habit of paying the Government a bonus!!!!!! Hi here is what I put in the feature. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. See my comments below. This includes vehicles exempt from paying road tax because they are used for disabled persons. 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. Clamped. Hi Lucy, I am sorry to hear about your experience at the Dartford Crossing you certainly arent alone. Are some vehicles exempt from paying the charge: Yes. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. Sorry to hear about the problems. Yours faithfully, [Your signature] Download letter docx ( 14 KB) Just to check, the DVLA gives the details of my address for the PCN letter? About the photo: Evidence shown in Alex Murdaugh's trial for murder shows the Colleton County property where the Murdaughs lived, at the Colleton . Data protection she said. a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. Payment can be made online, by phone, post or at retail outlets. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. Request an accessible format. LS1 9QF. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. Do you think now I have paid that I should not expect a fine? The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. But when the government itself acts like this .!!!. This will depend on your circumstances and will be discussed at the earliest opportunity by the financial product provider. b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. Hi Pay when you get back and you should be fine if it is the first time that you forgot to pay. I am now being billed for 6 for the 2 crossings and have appealed. (Last journey 2011) If you call them, you may be able to pay over the phone then and there anyway. i was travelling from Cardiff to Grays RM20 3AS . Hi, I paid the 7.50 over the phone and they emailed a receipt. Whats a PCN worth now? feedback Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! This system stinks of corruption and tricks to get your money. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. Signing up will also extend the time you have to pay from midnight the following day to seven days after using the crossing. Any way, this EPCPLC mail was delivered to me exactly on 9 Jan 2016 and do your self a favour credit your account with a tenner! It should have done for a first offence. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. Just another trick to try and get your money. Having a dart behind the commentary box, Ed Sheeran's touching tribute and his selfless act for Bill Lawry. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. Please contact the DVLA to confirm if your vehicle is exempt. TO DISCUSS YOUR CASE I was driving there first time and until now Ive had no clue about any payment requirements. My husband forgot to pay the charge until 2 hrs after the midnight deadline its his first time. I live in the North and only use the crossing once a year to go to the Channel tunnel for a holiday. Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. That being said, my brother just recieved 2 PCN's for a crossing in August. Stephanie Slater was working at Shipways estate agency in Great Barr when she was kidnapped and held for ransom by Michael Sams in January 1992. Choose when I arrive5. When I told your call taker that I was unhappy about the internet capacity and that the site was rubbish and I was now having to pay a fortune on calls, I was abruptly interrupted and told, no its not. I refuse to pay a penny!! I simply cannot believe this is allowed to continue, its a scandal. However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. It seems ridiculous you can be fining people nearly 5 months after the offence. On the 17th I checked on line and found I had paid 5 but been charged only 2.50 for a single crossing. Is it possible that someone else has used the car at the crossing? I will contact those responsible and clarify this one. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! Of course I do. Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. There was no information displayed as to how to pay on the road, How am I supposed to know as a visitor that I am supposed to pay a toll!
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